FAQ

1. Are the prices including statutory VAT? ?

All prices mentioned on Tundra® Sweater are inclusive of VAT.

2. How fast does Tundra Sweater deliver?
 Within Germany in 3-5 working days

Abroad 5-15 working days

Please note that there is no delivery on Sundays and public holidays!

3. How are shipping costs calculated?

Free shipping within Germany

outside of Germany the following DHL shipping flat rates apply

Zone 1 EU : €15.99

Zone 2 Switzerland & Great Britain : 29.99€

Zone 3 Europe : €29.99

Zone 4 Russia : 30.99€

Zone 5 US : €47.99

Zone 6 Canada : €37.99

Of course you can track your order after sending it using the tracking number!


4. What is the delivery area for Tundra Sweater?
 Shipping is within Germany and to

Zone 1 EU :

  • Belgium
  • Bulgaria
  • Denmark (except Faroe Islands, Greenland)
  • Estonia
  • Finland (except Åland Islands)
  • France (except overseas territories and departments)
  • Greece (except Mount Athos)
  • Ireland
  • Italy (except Livigno and Campione d'Italia)
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands (except non-European areas)
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovakia
  • Slovenia
  • Spain (except Canary Islands, Ceuta and Melilla)
  • Czech Republic
  • Hungary
  • Cyprus (except northern part)

Zone 2 Switzerland & Great Britain :

  • Great Britain (except Channel Islands)
  • Switzerland

Zone 3 Europe :

  • Åland Islands (Finland)
  • Andorra
  • Albania
  • Belarus
  • Mount Athos (Greece)
  • Bosnia Herzegovina
  • Campione d'Italia (Italy)
  • Ceuta (Spain)
  • Faroe Islands (Denmark)
  • Georgia
  • Gibraltar (Great Britain)
  • Greenland (Denmark)
  • Iceland
  • Channel Islands (UK)
  • Canary Islands (Spain)
  • Kosovo
  • Liechtenstein
  • Livigno (Italy)
  • Melilla (Spain)
  • Moldova
  • Montenegro
  • North Macedonia
  • Norway
  • San Marino
  • Serbia
  • Türkiye
  • Ukraine
  • Vatican City
  • Cyprus (northern part)

Zone 4 Russia :

  • Russian Federation

Zone 5 US :

  • United States of America

Zone 6 Canada : Canada

We do not deliver to packing stations .

5. Is it possible to pick it up yourself?
We currently only deliver by mail . Unfortunately, a self collection of the product is not possible.

6. What payment options do I have?
Pay securely and conveniently thanks SSL encryption and the following payment methods:

PayPal, PayPal Express

During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

 

Credit card

When you place your order, you send us your credit card details at the same time.
After your legitimation as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged.

 

Klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an activated online banking account with PIN/TAN procedure for participation in Sofort, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

7. What do I do if I'm not satisfied with my order?
If something is wrong with your order, please send us an email to info@tundrasweater.de and we will take care of it right away!

 

8. My question is not listed here?
Then please send us an email with your request to info@tundrasweater.de. We will take care of your question as soon as possible!